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Covid-19/Infection Control Office Policy

Patients who are experiencing symptoms of COVID-19 or other respiratory illnesses (including fever, cough, sore throat, shortness of breath, vomiting, or diarrhea) are asked to notify our office before attending their appointment. Depending on the nature of the visit, alternative arrangements such as rescheduling, virtual care, or additional infection control measures may be recommended.

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Masks are available at the front desk.  Masks are encouraged but not mandated .  Masks for patients and visitors may be required in certain clinical situations at the discretion of the physician or clinic staff. Patients should perform hand hygiene upon entering the clinic and follow any posted infection prevention and control measures.

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Rooms are cleaned in between patient visits and the clinic has UV filters embedded in the HVAC.

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We recommend that all patients be vaccinated for COVID-19 as many of our patients may be immunocompromised.

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Our clinic follows current provincial public health guidance and reserves the right to modify infection prevention measures as circumstances evolve.

 

OFFICE APPOINTMENT POLICY
 

   Cancellation/no show policy.

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  • Our clinic policy is that you must appear for all your scheduled appointments. Please be courteous and help us to shorten our waitlist by calling in advance to cancel or change any appointment. We have a 24-hour voicemail system. Our office is very busy and the specific time is reserved for you.

 

  • At least 48 hours notice is required to cancel or reschedule an appointment, failure to do so will result in a $150 fee for New Consults and $75.00 for follow up appointments. It is your responsibility to rebook appointments. You must call the office to reschedule. We cannot make appointments by email.

 

  • Patients arriving more than 15 minutes late may need to be rescheduled at the physician’s discretion.

 

  • Outstanding charges MUST be paid in full before another appointment can be scheduled.

 

  • Frequent cancellations or no shows may result in discharge from the practice.

 
 Additional Fees: 

 

 There are additional fees for completion of forms for use outside of the patient's medical record, including:

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  • Day Care

  • Sick Notes

  • Employment

  • Life Insurance.

  • Health Insurance Forms

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 Telehealth (Doxy.me)

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 Bayside Medical Centre offers telehealth appointments through a secure virtual platform to allow patients to consult with their physician remotely.   Bayside Medical Centre uses Doxy.me, a secure, encrypted telemedicine platform designed specifically for healthcare. Doxy.me is compliant with   applicable healthcare privacy and security standards, including HIPAA requirements, and helps protect the confidentiality of patient information during   virtual appointments. Patients can access Doxy.me on their computer, tablet or smartphone without downloading additional software.

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